Conflict Management Storyboard – Ministry Specific Resource (PDF)

Conflict Management Storyboard – Ministry Specific Resource (PDF)
Storyboards provide a visual “line of sight” through a development topic. This ministry-specific storyboard on Conflict Management addresses the following Development Outcomes and Learning Objectives.

Development Outcomes

• • Identify the four stages of the conflict resolution cycle (Analyse, Discuss, Propose and Review).
  • Recognise the characteristics of effective and ineffective conflict resolution.
  • Practice a number of resolution options.
  • Formulate a personal action plan developing your conflict resolution skills.

Storyboard Headings

• • Diagnose the conflict situation.
  • Assess different conflict responses.
  • Apply the best resolution mode.
  • Prepare for collaborative discussions.
  • Establish genuine dialogue and discussion.
  • Build rapport and respect between parties.
  • Propose potential solutions.
  • Move towards agreement.
  • Review the agreed solution.
  • Review the resolution process.
  • Progressively establishing early resolution systems.