Conflict Management Storyboard – Ministry Specific Resource (PDF)

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his full colour Ministry Specific Storyboard gives an individual a simple step by step process through the topic of Conflict Management. eResource.

SKU: WCOD-SBCMSA4 Category: Tag:

Conflict Management Storyboard – Ministry Specific Resource (PDF)
Storyboards provide a visual “line of sight” through a development topic. This ministry-specific storyboard on Conflict Management addresses the following Development Outcomes and Learning Objectives.

Development Outcomes

    • Identify the four stages of the conflict resolution cycle (Analyse, Discuss, Propose and Review).
    • Recognise the characteristics of effective and ineffective conflict resolution.
    • Practice a number of resolution options.
    • Formulate a personal action plan developing your conflict resolution skills.

Storyboard Headings

    • Diagnose the conflict situation.
    • Assess different conflict responses.
    • Apply the best resolution mode.
    • Prepare for collaborative discussions.
    • Establish genuine dialogue and discussion.
    • Build rapport and respect between parties.
    • Propose potential solutions.
    • Move towards agreement.
    • Review the agreed solution.
    • Review the resolution process.
    • Progressively establishing early resolution systems.

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