Listening skills are a vital part of the oral communication process. Most of us think of listening as a passive activity where we simply take in information sent by others (sometimes well and sometimes not so well). As an active listener, you learn to hear what people are really saying. Basically, good listeners are good concentrators. We need to teach ourselves how to concentrate more effectively, so we can become better listeners.
This Ministry Specific PDF booklet outlines the behaviours associated with good listening and offers individuals a practical step-by-step guide to becoming more adept in all of their future communication interfaces.